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Canadian Pacific CEO Keith Creel - Date/Photographer unknown.
10 April 2018
CP's Creel to STB "Significant productivity efficiency service financial stability gains"

Calgary Alberta - Canadian Pacific on 30 Mar 2018 responded to the Surface Transportation Board's (STB) 16 Mar 2018 blanket letter requesting information on Class I railroad 2018 service outlooks.
 
"Since new management took the helm, we have made significant gains in productivity, efficiency, service, and financial stability by nearly every measure," said President and CEO Keith Creel.
 
"For example, a comparison of our Q1 2014 and Q1 2018 operating metrics shows train speed improved 32.3 percent, train weight 19.4 percent, car velocity 17.8 percent, and locomotive productivity 24.5 percent.
 
"On the financial side, we achieved similar results, reducing our operating ratio from a high of 81.3 percent in 2011 to 56.1 percent in Q4 2017.
 
Improved operating execution has enabled us to move greater volumes with greater reliability and greater consistency.
 
Through operating execution, we have also actually created additional capacity.
 
This in turn has allowed us to enhance our service offerings, enter new markets, repatriate market share, and to do so in a disciplined way that benefits our customers, shareholders, employees, and the public.
 
"Importantly, these significant gains in operational execution and customer service have been made while maintaining a firm commitment to safety.
 
CP's Federal Railroad Administration (reportable) personal injury rate improved again last year, and our FRA (reportable) train accident frequency decreased 12 percent, making 2017 the 12th consecutive year CP has lead the industry on this safety metric.
 
"We expected demand for service to grow in 2018 relative to 2017, and it has.
 
Systemwide, CP's overall volumes, as measured in revenue ton-miles, are up 6.5 percent year to date compared to 2017, notwithstanding unusually extreme cold weather in the upper Midwest and in Canada that impacted car velocity and locomotive cycles.
 
Our network has now recovered from these weather challenges to such an extent that volumes this month, March, will be our highest since March 2015, as measured by revenue ton-miles.
 
"Overall, volumes to date have been in line with our initial forecast. We have seen stronger volumes than we expected in several areas, in particular potash, frac sand, fertilizer, and intermodal. We have also seen an increase in demand for Canadian crude oil by rail given the development of pipeline constraints that have driven price spreads in favor of rail. Service challenges on CN have contributed to an unexpected shift of business to CP as well. These factors together with demand in other business lines lead us to believe that the strong demand seen in Q1 2018 will likely continue throughout the year. We are well positioned to serve that demand."
 
Locomotive Availability
 
CP has adequate locomotive power to meet anticipated demand and is continuing with its plan to bring on additional locomotives.
 
System-wide, CP currently has 1,068 locomotives in service (a 9 percent increase over 2017), 286 of which are operating in the U.S.
 
These numbers fluctuate based on train flows to and from Canada and other carriers in the U.S., but are sufficient to meet demand.
 
We are also taking delivery of 110 completely re-manufactured GE AC4400 locomotives.
 
In late 2017, we took delivery of 30 of these units, and are bringing on the additional 80 such locomotives through August as they are re-manufactured.
 
In addition, we are performing extensive maintenance on existing non-serviceable locomotives (both yard and road units), and will bring these on line as needed to supplement our fleet.
 
As a result, we expect to have approximately 1,170 locomotives in service system-wide by September, with the ability to recall additional locomotives as needed.
 
We believe we have sufficient locomotive power to meet expected demand in 2018, including the fall peak.
 
Employee Resources
 
Our T&E (Train and Engine) head count on 1 Jan 2018 was 1,091 in the U.S.
 
Our 2018 hiring plan calls for approximately 1,180 U.S. T&E employees, net of attrition, by Q4 2018.
 
Our progress to date in meeting this plan has been good.
 
We have hired 63 transportation employees in the United States and are in the process of hiring approximately 150 more, with a focus on Chicago, St. Paul, Enderlin, North Dakota, and the Quad Cities, Iowa.
 
We may increase that number depending on the qualifications of the applicants and ongoing service demand developments.
 
Additionally, CP's collective bargaining agreements with its U.S. transportation employees, unique in the industry, allow CP the flexibility to adjust its workforce and scheduling to meet demand.
 
Trains holding for crews has been a sporadic issue, due largely to winter weather related events.
 
Our field managers are sufficient in number and well trained in our operating model.
 
Yard Performance
 
Our key U.S. yards in Chicago and St. Paul are fluid and in good operating condition.
 
As the Board is aware, the Chicago Terminal is the heart of the national network, and CP is committed to doing its part to keep Chicago fluid for the benefit of our railroad and the industry.
 
CP's Bensenville Yard at Chicago has been operationally consistent all year, with dwell at Bensenville trending better than last year.
 
Of note, we have also begun direct interchange with CSX at Chicago.
 
Each road builds blocks for one another outside the Terminal, and swaps them at Bensenville.
 
At present, this results in each road sending approximately 100 fewer cars per day, total 200, to the Belt Railway of Chicago Clearing Yard.
 
Historically, as Clearing goes, so goes Chicago.
 
Earlier this year, we experienced an uptick in dwell at St. Paul, but have since resolved the issue, in part due to increased communication and consistent handling with Union Pacific at St. Paul.
 
Demand
 
We are currently moving strong traffic volumes across our U.S. network consistent with overall growth in the North American economy, and our expected outlook for 2018.
 
Most of our individual lines of business are trending higher this year, with the exception of grain and autos.
 
Volumes of Canadian crude destined to the U.S. and domestic U.S. frac sand traffic have increased on our network more than anticipated.
 
Our operating model has adjusted and handled these volumes, and we anticipate it will continue to do so.
 
We expect to continue to provide strong service in these lines of business as well as grain, potash, carload, and intermodal.
 
Communication
 
We communicate frequently with our customers at CP, and are committed to improving that communication.
 
In January of this year, we launched a Customer Advisory Panel with 16 industry leaders from our customer base.
 
The intention behind the Advisory Panel is to listen and avail ourselves of the dialogue to shape our service offering.
 
As a result of the inaugural meeting, we are expanding our Information Technology Platform (cpr.ca Customer Station) to improve ease of use and provide more timely information.
 
We are also committed to having our field operations personnel in the communication loop and having them accessible to the customer.
 
Capacity Constraints
 
CP has spent US$198 million since 2013 to remove infrastructure bottlenecks on our U.S. network.
 
The improvements include installation of multiple yard extensions, sidings, and Centralized Traffic Control (CTC) from the international border at Portal, North Dakota, to St. Paul, Minnesota, a live intermodal lift capacity at the border (which greatly improves the customs process for intermodal traffic), and streamlining an important junction with BNSF at St. Paul.
 
In 2018, CP will expend approximately US$1.35-$1.5 billion in network capital investment system-wide, a portion of which will provide for approximately 11 additional sidings across the network to support trains operating in the north/south corridor (Saskatchewan/Manitoba to Chicago).
 
This is the second year in a row CP has increased its capital expenditure, and represents CP's commitment to long-term investment in its franchise to the benefit of our customers.
 
On 12 Mar 2018 we started receiving intermodal trains at Schiller Park to support growth and ease congestion at our intermodal ramp at Bensenville Yard in Chicago.
 
NGFA (National Grain and Feed Association) and Auto Alliance, with respect to NGFA's concern relative to the late 2017 timeframe, CP experienced significant outages on our main line in western Canada due to a derailment in a mountain tunnel in British Columbia, followed by a series of avalanches that took both our line and CN's line out of service in the Fraser River Canyon.
 
These significant outages did not impact our U.S. operations directly, but did impact velocity and the flow of locomotive power.
 
Velocity was further impacted over Christmas with cold weather.
 
Regarding NGFA's concern with changes in CP's tariff, we note that the changes in CP's tariff are reasonable and competitive.
 
With respect to the concerns of the Auto Alliance, we have experienced congestion with the Indiana Harbor Belt (IHB) at Chicago.
 
From CP's perspective, IHB is having difficulty handling empty auto traffic from western carriers due, as we understand it, to operational and crew issues.
 
"I am proud of what this company and its 12,000 plus employees have accomplished, but recognize there is still work to do," Creel concluded.
 
"Our focus in 2018 will continue to be how we can best serve our customers, and how this translates to serving our shareholders through profitable, sustainable, growth while at the same time ensuring that the safe action is always the action we take."
 
William C. Vantuono.

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